Contact Information

Kelly Fornez

phone number : (860)796-6613

Email: kfinvertebrates@gmail.com

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Shipping Policy

Before ordering please read this entire page. Not reading the information on this page could void your live arrival guarantee.

 Our regular shipping schedule is as follows:

 

Orders placed: Tuesday through Saturday orders will be shipped on the upcoming Monday. Orders placed Sunday and Monday will be shipped the following Monday.


Orders will ship according to our schedule, excluding holidays, regardless of the shipping method chosen. Choosing expedited shipping methods will only reduce the amount of time your order spends in transit. 

 

The tracking link will be emailed via the evening the order is shipped. The tracking email will be sent separate of your ship notice email. The tracking link will appear "not found" or "invalid" until the package is scanned at the main sort facility.


Please be patient, tracking will update later that night, EST. The active tracking link will provide an expected delivery date. From the active link you're able to sign up for email or text alerts which we highly recommend. This will notify you via text or email when the package is out for delivery.

 

Your order will ship as stated above EST. We pack according to the forecast on the scheduled arrival date. If we must hold your package for any reason (such as very hot or cold weather) we will contact you. If needed heat packs/cool packs and insulated boxes are automatically included for no additional charge. Your order will arrive 1-3 days after it is shipped depending on your location and the shipping type chosen.


KF Invertebrates ships live invertebrates through the spring, summer, and fall to the continental United States. We ship to Alaska in the summer and cages/supplies to Hawaii. We do not ship internationally at this time. 

 

LIVE ARRIVAL GUARANTEE (LAG)

We live arrival guarantee 1st-day priority shipments as long as our terms (outlined on this page) are followed